Your Questions, Answered
New Patient:
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Yes. Prospective patients may schedule a complimentary discovery call to learn more about Moonstone Naturopathic and determine whether our services may be a good fit.
A discovery call is not a medical appointment. It does not establish a doctor-patient relationship and does not include medical advice, diagnosis, or treatment recommendations.
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A: Moonstone Naturopathic is a private-pay practice and does not bill insurance for medical appointments.
Depending on your plan, laboratory testing, imaging, or prescription medications ordered during your care may be eligible for insurance coverage. Coverage is determined by your insurance company and cannot be guaranteed by Moonstone Naturopathic, Inc.
We recommend contacting your insurance provider to ask whether it covers laboratory testing or imaging ordered by a licensed naturopathic doctor.
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A: The appointment length depends on the purpose and complexity of the visit.
New patient appointment: 90 minutes
Follow-up appointments: 30, 45, or 60 minutes
Initial laboratory review: Typically 60 minutes
Procedures and in-office therapies: Varies by service
If you are uncertain which follow-up length you need, please contact our office for assistance.
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A: Sign up for our newsletter and receive a 15 minute free consultation.
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A: Your initial appointment is a comprehensive 90-minute visit. This gives us time to explore your concerns and begin connecting the different parts of your health story.
Your appointment may include:
A detailed review of your medical history
A discussion of your current symptoms and health goals
Review of previous laboratory results or imaging
Review of your medications and supplements
Discussion of nutrition, movement, sleep, stress, and other lifestyle factors
A physical examination when appropriate and possible
Recommendations for standard or specialty testing
Initial nutrition, lifestyle, supplement, or medication recommendations
A personalized plan for moving forward
Not every concern can or should be addressed during one appointment. Most patients begin with two visits so we have enough time to complete the initial evaluation, review laboratory findings, develop a thoughtful treatment plan, and assess how you are responding.
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A: It is best to do a 15-minute consultation to see if we are right fit for each other. Moonstone Naturopathic does not usually see patients who have cancer or are currently going through treatment of cancer. There are certain naturopathic doctors that specialize in cancer.
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Please complete all required intake and consent forms by the requested deadline. Completing your paperwork in advance allows Dr. McGill to review your information and use your appointment time effectively.
Please also upload:
Recent laboratory results
Relevant imaging reports
A current list of medications and supplements
Relevant records from other healthcare providers
Before your appointment, you will receive a “Welcome to Moonstone Naturopathic” call from our team. During this call, we will confirm that you received your paperwork, answer scheduling or administrative questions, and collect your reservation deposit. The deposit is applied toward the cost of your 90-minute new patient appointment.
If your paperwork is not completed by the required deadline, your appointment may need to be rescheduled.
Established Patient:
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A: Follow-up appointments may be scheduled online or by contacting our office.
Whenever possible, we recommend scheduling your next appointment at the end of your current visit. This makes it easier to return within the timeframe recommended for your care.
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A: The timing of follow-up visits depends on your symptoms, testing, treatment plan, and health goals.
During the initial phase of care, most patients return every four to eight weeks. As symptoms stabilize and goals are met, appointments may be scheduled farther apart.
Follow-up appointments give us time to:
Evaluate your progress
Review laboratory findings
Adjust medications, supplements, or nutrition recommendations
Address questions or challenges
Monitor treatment safety and response
Determine the next priorities in your care
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A: Please complete recommended testing early enough for the results to arrive before your appointment. Upload any outside laboratory results, imaging, or medical records to the patient portal.
Standard laboratory results may be available within several days. Specialty and functional testing may take three or more weeks. Please allow sufficient time for your results to be received before scheduling a laboratory review.
It may also be helpful to prepare a list of:
Changes in your symptoms
Questions about your treatment plan
New medications or supplements
Side effects or concerns
Updates from other healthcare providers
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A: It depends on the individual, you may see changes as early as the the next day. On average, it takes a month to see changes.
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A: Brief questions related to your most recent treatment plan may be sent through the secure patient portal. Please allow up to three business days for a response.
Questions requiring an extensive chart review, medical decision-making, evaluation of a new concern, or changes to your treatment plan require an appointment. This gives Dr. McGill the time needed to review your history and provide safe, individualized recommendations.
The patient portal is not continuously monitored and should not be used for urgent or emergency concerns.
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For prescription refills, contact your pharmacy and ask that a refill request be sent to our office. Please plan ahead and allow sufficient time for your request to be reviewed.
Some prescriptions require updated laboratory testing or a follow-up appointment before they can be safely renewed.
Supplements may be ordered through your Fullscript account. Always follow the personalized dosing instructions in your Moonstone treatment plan. These may differ from the general instructions printed on the product or displayed by Fullscript.
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Yes, we offer virtual appointments.
Pricing & Payment:
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A: We believe you should understand the expected cost of your visits before beginning care.
New patient appointment—90 minutes: $390
Follow-up appointment—30 minutes: $170
Follow-up appointment—45 minutes: $195
Follow-up appointment—60 minutes: $222
Discovery call: Complimentary
Laboratory testing, imaging, supplements, medications, holistic women’s wellness examinations, procedures, and care programs are priced separately unless specifically listed as included.
Known costs will be discussed before you decide to move forward whenever possible.
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A: Your appointment fee covers the professional time reserved for your visit, review of the information necessary for that appointment, medical decision-making, and preparation of the recommendations, prescriptions, or laboratory orders associated with the visit.
Unless specifically included in a care program, appointment fees do not include:
Laboratory testing
Imaging
Supplements
Prescription medications
Specialty test kits
In-office procedures or therapies
Extensive paperwork or medical-record review outside an appointment
Additional anticipated costs will be discussed whenever possible.
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A: Most new patients begin with three appointments:
One comprehensive 90-minute new patient appointment: $390
One 60-minute laboratory review and treatment-planning appointment: $222
One 60-minute follow-up appointment to evaluate progress and adjust the plan: $222
Laboratory testing, imaging, supplements, medications, procedures, and other recommended services are separate unless specifically included in a care program.
Your total investment will depend on your individual needs and which recommendations you choose to pursue. We will discuss priorities, anticipated costs, and available options with you. When appropriate, recommendations may be completed in phases based on your needs and budget.
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A: Laboratory and specialty testing costs are not included in individual appointment fees.
Some testing may be included in a Moonstone Naturopathic care program. Because your care remains individualized, testing recommended in addition to what is included in your program will be billed separately.
Standard laboratory work may be billed through insurance or completed at a self-pay rate. Most specialty and functional testing is self-pay. The cost depends on the testing selected.
Before ordering specialty testing, we will explain why it is recommended, how the results may guide your care, and the expected cost.
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A: Supplements and herbal products are not included in individual appointment fees.
Some supplements may be included in a Moonstone Naturopathic care program. Because each treatment plan is individualized, supplements recommended in addition to those included in your program must be purchased separately.
Moonstone Naturopathic does not believe that every patient needs a long list of supplements. Recommendations are prioritized according to your health needs, safety, treatment goals, and budget.
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A: We accept checks, credit cards, debit cards, HSA cards, and FSA cards.
A valid card is required to remain on file for appointment fees, late-cancellation fees, and other authorized charges in accordance with our financial policy.
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A: Our goal is to make the known costs of your care as clear as possible.
You will be informed of the known price of visits, specialty testing, procedures, and care programs before moving forward. Costs charged by an outside laboratory, imaging center, pharmacy, or other healthcare provider are determined by that company and may vary based on insurance coverage.
If cost is a concern, please let us know. We can discuss which recommendations are the highest priority, which may be completed later, and whether more affordable alternatives are available.
General Care & Office Policies:
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A: Moonstone Naturopathic is not an emergency or urgent care facility.
For a medical emergency, call 911 or go to the nearest emergency room. For symptoms requiring same-day evaluation, contact your primary care physician or a local urgent care facility.
Do not use the patient portal for emergency or time-sensitive concerns.
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A: Yes. Naturopathic care can be used alongside care from your primary care physician, gynecologist, endocrinologist, gastroenterologist, therapist, or other healthcare professionals.
When appropriate, we may recommend evaluation or follow-up with another provider or specialist.
Our goal is to help you build a coordinated healthcare team and ensure that your treatments work together safely.
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A: Yes. In-person appointments are available at our San Diego office.
Medical telehealth appointments are available when the patient is physically located in California at the time of the appointment.
Educational wellness consultations may be available to individuals outside California. Wellness consultations do not establish a California doctor-patient relationship and do not include diagnosis, medical treatment, prescriptions, or laboratory orders.
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A: The appointment length depends on the purpose and complexity of the visit.
New patient appointment: 90 minutes
Follow-up appointments: 30, 45, or 60 minutes
Initial laboratory review: Typically 60 minutes
Procedures and in-office therapies: Varies by service
If you are uncertain which follow-up length you need, please contact our office for assistance.
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A: Naturopathic medical visits and certain healthcare-related services may be eligible for payment with Health Savings Account or Flexible Spending Account funds. Eligibility depends on your individual plan, so we recommend confirming coverage with your HSA or FSA administrator.
If your plan requires a letter of medical necessity or other paperwork completed by us, an administrative fee will be applied based on the time required. You will be notified of any applicable fee before the paperwork is completed.
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A: Yes. When medically appropriate, we may order standard laboratory work, imaging, and other diagnostic testing.
Available options may include:
Routine blood work
Thyroid and hormone testing
Metabolic and nutrient testing
Pelvic or thyroid ultrasound
Mammography
Bone-density screening
Additional imaging based on medical necessity
Your insurance coverage and preferred laboratory or imaging facility may affect where testing is completed.
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Yes. Holistic women’s wellness examinations and Pap smears are available.
Depending on your individual needs, the visit may include a breast examination, pelvic examination, Pap smear, HPV testing, or STI testing.
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A: Results may be uploaded to your patient portal as they become available. Access to a result does not include its complete medical interpretation.
Laboratory findings are generally reviewed during a scheduled follow-up appointment. This allows us to explain the findings, connect them with your symptoms and health history, and discuss your options and next steps.
Ready to Take the Next Step?
Whether you are looking for answers, support, or a more personalized approach to your health, Moonstone Naturopathic is here to help guide you through the process.
From hormone balance and digestive health to wellness exams and long-term preventive care, our goal is to help you better understand your body and create a plan that supports sustainable healing and overall wellness.
Or contact our office if you still have questions we are happy to help determine the best place to start.